PD MART returns policy is in addition to your rights under the Consumer Guarantees Act 1993, we want you to be happy with your purchase. Please read the following carefully to ensure you are fully aware of your rights under this policy and our obligations to you.

Change of mind returns

Subject to your rights under the Consumer Guarantees Act 1993, if you wish to return an item because you have changed your mind about your purchase, PD Mart will refund your monies to the original form of purchase if return within 7days or offer an exchange if return within 14 days provided that:
* You return the item/s within 7 or 14 days of purchase;
* You produce either your original PD Mart register receipt or other adequate proof of purchase (see further below);
* The item is in re-saleable condition, meaning that:

• It is in its original packaging, including instruction manuals and all accessories; and
• It is unworn, unused, unassembled, in its original condition, and in the case of clothes, with the original ticketing on it; and
• In the case of mobile phones and internet connected electronic devices (such as Google mini and Wi-Fi connected home accessories), the original plastic wrapping or seal sticker securing the product closed, is intact; and

* The product is not one where a change of mind return is not available (see below); and
* In the instance where the product is a white goods product or a big and bulky item, a collection fee will be incurred by you(as notified to you before you incur the fee).
If these requirements are not satisfied PD Mart reserves the right not to offer an exchange or refund for change of mind returns.
Goods on which a change of mind return is not available
PD Mart will not accept the return of items from the following categories under the change of mind returns policy under any circumstances:

* Cosmetics (if the hygiene seal is broken)
* Beauty products
* Fragrances
* Hosiery
* Underwear (excluding Bra’s)
* Swimwear
* Pierced jewellery
* Printer cartridges
* Personalised printed material (for example, and not limited to, photos, canvas, mugs, calendars, etc.)
* Bedding and accessories (for example, mattresses, including air mattresses, sleeping bags and pillow protectors, etc., where the seal and/or packaging has been opened)
* Tents (where the bag has been opened or components have been used)
* Trampolines and furniture (where the product has been opened or components have been used or assembled)
* Gift cards, phone recharge or third party gift cards
* Food items

Under the Consumer Guarantees Act 1993, products on the list of exclusions can be returned if they are not of an acceptable quality, not fit for purpose or do not match the sample or description. In the instance of faulty white goods, an at-home repair service is available.

Other Returns

In addition to any other rights you may have under the Consumer Guarantees Act 1993, PD Mart will accept product returns and provide you with an exchange , refund or repair where:
* The product is faulty or is not of acceptable quality; or
* The product is not fit for its intended purpose; or
* The product does not match the sample or our description; and
* You can present your PD Mart register receipt or other adequate proof of purchase (see below).
PD Mart may elect to return the product to the manufacturer’s agent to determine the nature of the problem. PD Mart reserves the right not to offer an exchange, or refund where the item fault is a result of misuse or neglect.
Goods presented for repair may be replaced by refurbished goods of the same type rather than being repaired. Refurbished parts may be used to repair goods.
For white goods, please call PD Mart customer care on 09-3938111 (AUCKLAND) 032222915(CHRISTCHURCH) or email to [email protected] to report an issue or to organise a repair or replacement. White goods come with an in-home repair service for faulty or damaged products, under the 1year warranty period. The 1-year warranty applies in addition to any applicable guarantees under the Consumer Guarantees Act 1993, including (as part of the guarantee of acceptable quality) that the goods are durable.

Proof of Purchase

Returns, refunds, exchanges or repair requests must be accompanied by any one of the following proof of purchase documents:
* The PD Mart register receipt.
* Adequate proof of purchase like bank statement, photocopy of receipt.

Refunds

Refunds will only be issued using your original payment method, which includes the same card or digital platform (such as mobile or watch payment, e-wallet etc.) used for the initial purchase However, if the original payment method cannot be verified due to a different digital platform being presented at the time of the refund or a card was replaced, the payment method of the refund will be at PD Mart’s discretion

To facilitate a refund, you will be asked for information that is relevant to your return, or to satisfy legislative requirements. If you do not provide this information, then we may be unable to process your return.

When returning a product, with adequate proof of purchase, you will be asked for your signature as authorisation of the return transaction.

PD Mart reserves the right to assess the condition and age of returned goods prior to providing an exchange or refund. This may result in an exchange or refund being refused.

Customer Support

We are here to help. If you have any questions or would like to get in touch with our customer support team, please use the numbers below: 093938111(AUCKLAND)  032222915(CHRISTCHURCH)  OR  email  to [email protected]

Policy Updates

We may update this Refund & Returns Policy from time to time to ensure it reflects our commitment to our customers and community.